TY  - BOOK
AU  - Coates, Catherine R
AU  - Jones, Alan
AU  - Coates, Michael W.
TI  - Veterinary Practice Management
SN  - 9781845393809
PY  - 2013///
CY  - Wallingford, Oxfordshire : 
PB  - CABI, 
KW  - Medicine
N1  - Veterinarians are increasingly aware of the need to recognize they are working in a business enterprise. From operating as small practices 20 years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals; The characteristics of services --
Building the practice-client relationship --
The practice communication mix --
The 7 Ps of marketing services --
The costs and benefits of marketing --
Recruiting and selecting staff --
Induction, staff training and development --
Performance appraisal --
Motivation --
Leadership and management : do you have what it takes? --
Practice protocols and procedures --
Principles of health and safety / Alan Jones --
Managing health and safety in a clinical environment / Alan Jones --
Effective stock management --
Managing computer systems / Michael Coates --
Profitability --
The trading and profit and loss account --
The balance sheet --
Accounting ratios and financial performance indicators --
Pricing products and services --
Planning --
Preparing a business plan --
Evaluating capital investments --
Managing projects
ER  -