| 000 | 00347nam a22001337a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 020 | _a9780749459987 | ||
| 100 | _aWellington,Patricia | ||
| 245 | _aEffective customer care/Patricia Wellington | ||
| 260 |
_aPhiladelphia _b: Kogan Page, _c ©2010. |
||
| 300 | _axiv, 130 p. : ill | ||
| 650 | _aCustomer relations. | ||
| 942 |
_2cc _cBK |
||
| 999 |
_c13859 _d13859 |
||